Achieving Excellence in the Emergency Department Reply

Achieving Excellence in The Emergency Department

After viewing this one hour webinar, you will learn how Brigham and Women’s Hospital moved their Emergency Department patient satisfaction scores from the 6th percentile to the 98th percentile. Heidi Crim, RN, Nursing Director, and Dr. Josh Kosowsky, Clinical Director, will share how they transformed a traditional emergency medicine process into a process that brought patients directly to the providers with 78% less waiting time. They will also share with you the evidence-based tools and tactics implemented to support and strengthen the process changes to receive fantastic results.


This webinar is hosted by the Studer Group, a teaching organization for healthcare providers of different types.

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